Demonstration site. This is a working prototype built by Pragmatic Business Solutions to show what an accessible, bilingual city website looks like. It is not operated by the City of Rio Grande City. Go to the official city website Developed by Pragmatic Business Solutions, LLC (opens in a new tab), a Rio Grande City, TX custom software company.

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Rio Grande City Texas · Founded 1848
ENEspañol: ES

Accessibility

This site is built to be usable by everyone who lives here, including residents who are blind, have low vision, are deaf or hard of hearing, have limited hand movement, or find dense official writing hard to get through.

Where this site stands

  • The target is WCAG 2.1 Level AA — the standard the U.S. Department of Justice adopted for state and local government web content in April 2024. Where WCAG 2.2 costs nothing extra to meet, this site meets it too.
  • Every page is tested automatically on every build, and the main task flows are tested by hand with a keyboard and with a screen reader. Automated testing catches roughly a third of real barriers; the rest takes a person.
  • The city's compliance date under the federal rule is 26 April 2028. A city does not have to wait for a deadline to make its website work for its own residents.

Another format, at no charge

Any document on this site — an agenda, a budget, an ordinance, a job posting — can be provided as accessible HTML, large print, plain text, or read to you over the phone. Interpretation and an accommodation for a public meeting can be arranged with two business days' notice. None of this costs you anything, and you never have to explain why you need it.

Ask for a document in another format

What that meant in practice

  • Spanish is not a translation widget.

    Every page exists in Spanish as its own page, at its own address, written by a person. Machine translation is never used for a public safety notice, a legal deadline or a utility notification.

  • Documents are web pages first.

    An agenda you can read, search, translate and hear read aloud on a phone. The signed PDF stays available as the archival record, but it is not the only way to read what the city decided.

  • No accessibility overlay.

    There is no widget bolted on top of this site to fix it at runtime. The page underneath is built correctly instead. Preferences you set here change the site's own styles; nothing is injected into anybody's markup.

  • It works on a slow phone.

    No carousels, no autoplay, no megabyte of script. Most pages here are under 60 KB. The city's median household is far more likely to reach this site on a phone on a metered plan than on an office computer.

  • Your device settings are honoured.

    If your system asks for reduced motion or higher contrast, this site follows it without you touching anything. The controls in the top bar exist to override that on a borrowed or shared device — at a library terminal, on a family phone.

What is not fixed yet

A statement that claims everything is perfect is not worth reading. These are the parts that are not fixed yet.

  • Documents published before this rebuild are still PDFs, and many of them are photographs of paper with no text layer at all — a screen reader reads nothing from them. They are being re-published as web pages in date order, most recent first. Any one of them can be moved to the front of the queue on request, at no cost, and it will be done within five business days.
  • Paying a water bill, paying a citation and pulling a permit currently leave this site for outside vendors. The city is responsible for those services being accessible too, and is asking each vendor for its conformance report. Until that is settled, every one of those tasks can also be completed in person at City Hall or by phone — and that is not a lesser option.

Tell us about a barrier

If any part of this site kept you from doing something, we want to know, and we will fix it. You do not need to know the name of the problem or quote a standard.

  1. Tell us what happened.
    The page you were on, what you were trying to do, and what got in the way. If you use a screen reader, magnifier or voice control, telling us which one helps us reproduce it.
  2. We answer within 3 business days.
    A person, not an automatic reply, confirming we have it and telling you who is working on it.
  3. We fix or we explain, within 15 business days.
    Either the barrier is gone, or you get a date and the reason it takes longer. If you asked for a document, you get the document in a usable format in the meantime.
  4. If that is not enough, file a formal grievance.
    It goes to the city's ADA coordinator, who must respond in writing within 15 business days. That response is reviewable by the city manager. Filing a grievance never affects any other city service you receive.

Report a barrier

Formal grievance procedure

This procedure is for complaints that the city has denied someone access to a program, a service or an activity because of a disability, including anything published on this site. It is available to anyone, at no cost, and you may have someone file it for you.

  1. File it in whatever way works for you: this site's contact form, a letter, an email, a phone call, or in person at City Hall. If writing it is the barrier, call and a staff member will write it down for you and read it back.
  2. Include what happened, when, where, and what you would like the city to do about it.
  3. File it within 60 calendar days of what happened where you can. A late grievance is still accepted where there was good reason.
  4. The ADA coordinator responds in writing, or in the format you asked for, within 15 business days.
  5. If that answer does not resolve it, you may appeal to the city manager within 15 business days, and the city manager responds within another 15.
  6. Using this procedure does not take away your right to file a complaint with the U.S. Department of Justice or to pursue any other remedy.

The city keeps every grievance and its response for at least three years.

Who to contact

ADA coordinator
Office of the City Secretary
5332 E. Highway 83
Rio Grande City, TX 78582
Phone
(956) 487-0672
Hours
Monday to Friday, 8:00 a.m. to 5:00 p.m.
Online
Contact form

Filing a grievance never affects any other service you get from the city, and nobody will ask you to prove your disability to make a request for a document or an accommodation.

The law behind this

  • Title II of the Americans with Disabilities Act requires state and local governments to make their programs, services and activities usable by people with disabilities.
  • In April 2024 the U.S. Department of Justice adopted WCAG 2.1 Level AA as the technical standard for public entities' web content and mobile apps. In April 2026 the compliance dates were extended by one year: 26 April 2027 for entities of 50,000 or more, and 26 April 2028 for entities under 50,000 and for special districts.
  • Because the city also receives federal financial assistance, Section 504 of the Rehabilitation Act applies alongside Title II.
  • This page is the city's accessibility statement and its grievance procedure. It is not legal advice.

This statement was last reviewed on 5 September 2026. It is reviewed at least once a year and after any substantial change to the site.