One platform, not nine vendors
Everything the city runs on
Thirty-one modules in four families, built as one platform instead of rented from nine companies that do not talk to each other.
- Engagement & communications01
How residents hear from the city, reach it, and get an answer — the website, alerts, service requests, one login and a bilingual assistant.
- City website & CMS
- Department & entity sites
- Resident portal
- 311 / service requests
- Emergency alerts — email and SMS
- Event calendar & facility reservations
- Bilingual assistant
- Social media management & archiving
See the family - Transactions & payments02
Permits, bills, fees and registrations — every dollar a resident owes is recorded against the service it paid for, in one ledger.
- Online payments
- Utility billing
- Permits & licensing
- Recreation registration
- Bids, RFPs & vendor registration
See the family - Governance & records03
Open government, on the record — public information requests, agendas and minutes, the municipal code, meeting video with real captions.
- Agendas, minutes & packets
- Public information requests
- Municipal code & ordinance search
- Meeting video with real captions
- Dashboards for staff and residents
- Open data & public dashboards
- E-signature
See the family - Government operations04
The work behind the work — crews, work orders, inspections, code cases, meters, fleet and GPS, assets and capital projects.
- Fleet management
- GPS & vehicle tracking
- Fuel, maintenance & mileage logs
- Preventive maintenance
- Work orders & crew dispatch
- Inspections on a phone — works offline
- Code enforcement case files
- Asset & equipment inventory
- Utility service orders & meter routes
- Street, sign & drainage inventory
- Animal control
- Project & capital-improvement tracking
- HR, onboarding & time
See the family
What this replaces
Nine vendors, one city of 15,317
What the city rents today
- RevizeWebsite and CMS
- UserWayAccessibility overlay
- iWorqPermits and service requests
- InvoiceCloudWater bill payments
- MunicipalOnlinePaymentsCourt citations
- MunicodeCode of ordinances
- IssuuCity history document
- Google TranslateTranslation
- Facebook LiveMeeting video
What it looks like as one system
Each of those contracts renews on its own date, at its own price, with its own login and its own accessibility answer — and none of them can tell you whether the person who just paid a water bill is the same person who reported the pothole.
The modules below are the same jobs, built once. Two of them are already running on this site — this is not a slide deck of screenshots. The rest open as working demonstration screens.