Demonstration site. This is a working prototype built by Pragmatic Business Solutions to show what an accessible, bilingual city website looks like. It is not operated by the City of Rio Grande City. Go to the official city website Developed by Pragmatic Business Solutions, LLC (opens in a new tab), a Rio Grande City, TX custom software company.

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Rio Grande City Texas · Founded 1848
ENEspañol: ES

One login for residents

My city

One account for the water bill, the permit, the citation and the pothole you reported — with the address on it, because two accounts in one family is normal here.

ACCT-88213 · 1204 N Garza St · Saturday 5 September 2026

Your water use jumped

Your water use jumped on 30 August — about 2.3 times your normal, for six days running. That pattern is usually a running toilet. Checking it takes ten minutes and the city will read the meter for you at no charge.

How to check for a leak in ten minutes   Ask the city to read the meter — no charge

Water bill

$68.40

Due Tuesday 15 September · 10 days left

Pay $68.40 Set up a payment plan

Both buttons are the same size on purpose. This prototype has no payment field and takes no card number.

Where I stand with the city

  • Water bill

    $68.40

    Due Tuesday 15 September · base $10.50, water 7,930 gal $22.15, sewer $17.80, garbage and brush $17.95

    Watch

  • Your water use jumped

    2.3×

    Since Sunday 30 August. If it keeps up, next month is about $140. Probably a leak — here is how to check in ten minutes.

    Watch

  • Fence permit — final inspection

    Wed 9 Sep

    Morning, 8 to 12. Somebody 18 or older has to be home. PRM-2026-0771.

    On target

  • The pothole you reported

    Wed 9 Sep

    E 2nd St at N Britton Ave · Streets crew · you reported it 4 September. SR-2026-0412.

    Waiting on someone else

  • Court citations

    0

    Nothing open. CIT-59410 was paid on 12 August and the receipt is saved here.

    On target

  • Notices for my street

    2

    Brush pickup Monday 14 September · a meeting about paving N Garza on the 22nd

    Waiting on someone else

My water and my money

My water use, this year and lastGallons a month. July and August are over 100°F every day here — a summer bill is weather, not carelessness. The last bar is five days of September.
  • This year
  • Same month last year
02,5005,0007,50010KThis year 6,720 galSame month last year 6,410 galSepThis year 5,340 galSame month last year 5,020 galOctThis year 4,110 galSame month last year 3,940 galNovThis year 3,480 galSame month last year 3,610 galDecThis year 3,260 galSame month last year 3,420 galJanThis year 3,150 galSame month last year 3,300 galFebThis year 3,880 galSame month last year 4,050 galMarThis year 4,940 galSame month last year 5,210 galAprThis year 6,180 galSame month last year 6,470 galMayThis year 7,650 galSame month last year 7,240 galJunThis year 8,940 galSame month last year 8,110 galJulThis year 7,930 galSame month last year 7,880 galAugThis year 2,750 galSame month last year 6,720 galSep
Table view
MonthThis yearSame month last year
Sep6,720 gal6,410 gal
Oct5,340 gal5,020 gal
Nov4,110 gal3,940 gal
Dec3,480 gal3,610 gal
Jan3,260 gal3,420 gal
Feb3,150 gal3,300 gal
Mar3,880 gal4,050 gal
Apr4,940 gal5,210 gal
May6,180 gal6,470 gal
Jun7,650 gal7,240 gal
Jul8,940 gal8,110 gal
Aug7,930 gal7,880 gal
Sep2,750 gal6,720 gal
What my water bill has beenTwelve months of water: $704.75. Your twelve-month average is $58.73.
$0$20$40$60$80Billed 64.1SepBilled 58.2OctBilled 52.8NovBilled 49.6DecBilled 48.5JanBilled 47.9FebBilled 51.6MarBilled 56.3AprBilled 61.9MayBilled 69.2JunBilled 76.4JulBilled 68.4Aug
Table view
MonthBilled
Sep64.1
Oct58.2
Nov52.8
Dec49.6
Jan48.5
Feb47.9
Mar51.6
Apr56.3
May61.9
Jun69.2
Jul76.4
Aug68.4
My use next to houses like mineThe comparison is the middle house among 214 single-family homes on meter route 04 with the same meter size. Houses with more people in them use more water; if nothing has changed at yours, it is worth checking for a leak.
  • My house
  • The middle house on route 04
02,5005,0007,50010KSepOctNovDecJanFebMarAprMayJunJulAugSepMy houseThe middle house on route 042,750 gal1,460 gal
Table view
MonthMy houseThe middle house on route 04
Sep6,720 gal7,180 gal
Oct5,340 gal5,900 gal
Nov4,110 gal4,620 gal
Dec3,480 gal3,950 gal
Jan3,260 gal3,740 gal
Feb3,150 gal3,610 gal
Mar3,880 gal4,300 gal
Apr4,940 gal5,480 gal
May6,180 gal6,900 gal
Jun7,650 gal8,320 gal
Jul8,940 gal9,510 gal
Aug7,930 gal8,640 gal
Sep2,750 gal1,460 gal
What I paid the city, and what it went toYou paid the City of Rio Grande City $1,067.75 in the last twelve months. August was $371.40 — a citation and a permit landed in the same month as the summer water bill. No one could show you this on one screen before.
  • Water
  • Court
  • Permits
  • Parks and other
$0$100$200$300$400Water 61.4Court 0Permits 0Parks and other 0SepWater 64.1Court 0Permits 0Parks and other 0OctWater 58.2Court 0Permits 0Parks and other 0NovWater 52.8Court 0Permits 0Parks and other 0DecWater 49.6Court 0Permits 0Parks and other 0JanWater 48.5Court 0Permits 0Parks and other 0FebWater 47.9Court 0Permits 0Parks and other 0MarWater 51.6Court 0Permits 0Parks and other 75AprWater 56.3Court 0Permits 0Parks and other 0MayWater 61.9Court 0Permits 0Parks and other 0JunWater 69.2Court 0Permits 0Parks and other 0JulWater 76.4Court 210Permits 85Parks and other 0AugWater 0Court 0Permits 0Parks and other 0Sep
Table view
MonthWaterCourtPermitsParks and other
Sep61.4000
Oct64.1000
Nov58.2000
Dec52.8000
Jan49.6000
Feb48.5000
Mar47.9000
Apr51.60075
May56.3000
Jun61.9000
Jul69.2000
Aug76.4210850
Sep0000

Things I have open with the city

ReferenceWhatWhereReportedStatus
SR-2026-0412PotholeE 2nd St at N Britton Ave4 Sep 2026Scheduled 9 Sep
SR-2026-0388Street light out1204 N Garza St19 Aug 2026Waiting on AEP
SR-2026-0341Tall grass on the lot next door1208 N Garza St2 Aug 2026Notice sent to the owner
PRM-2026-0771Fence permit1204 N Garza St26 Aug 2026Issued — inspection 9 Sep

What I have paid

ReceiptForHowAmountPosted
RCT-2026-11482Water, July cycleCard$76.404 Sep 2026
RCT-2026-11361Fence permitCard$85.0026 Aug 2026
RCT-2026-11390Court citation CIT-59410Counter$210.0012 Aug 2026
RCT-2026-10904Pavilion rental, Ringgold ParkCash$75.0018 Apr 2026

Notices for my street

NoticeWhenWhereFrom
Brush and bulky pickupMonday 14 Sep — put it out the night beforeRoute 04 — N GarzaPublic Works
Meeting about paving N GarzaTuesday 22 Sep, 6:00 p.m.City HallCity Commission
Hydrant flushing — the water may look rustyThursday 24 Sep, 8 a.m. to 2 p.m.N Garza, 1100 to 1300Utilities
Boil-water notice — north side4 Sep, 6:12 a.m. — lifted 5 Sep, 9:40 a.m.Your streetUtilities

What the city will tell you, and how

Text message first, because a prepaid phone is more common here than an inbox. Never marketing, never a survey by text, and never more than four non-emergency messages a month.

What happened How you hear When
Boil-water noticeSMS + email + this pageImmediately, even at night
The notice being liftedSMS + this pageImmediately — an unlifted notice is why people stop trusting the next one
Water use that looks like a leakSMS + this pageWithin a day of the third flagged day — before the bill is generated
Bill due in five daysSMSOnce, at nine in the morning — and the arrangement is offered in the same message
Before any disconnectionSMS + a call from a person + a letterTen days ahead. An automated final notice is never the last human contact.
Brush pickup on your routeSMSSix in the evening, the night before
An agenda item about your streetEmail + this pageWhen the agenda posts, and again three days out

What this account will not do to you

  • The arrangement button is the same size as the pay button. Splitting a balance takes no phone call, no counter visit, no explanation and no proof of hardship, and it costs nothing extra. Entering one stops the disconnect clock the moment you agree to it.
  • Every fee is on the screen before you commit. A fee that appears on the confirmation screen is a trick. Partial payments are accepted at any amount, including five dollars, and a partial payment visibly moves the balance.
  • Nothing here calls you delinquent. A balance is a balance. There is no shame vocabulary, no countdown timer, no red banner for a bill that is merely due, and no leaderboard comparing you with your neighbours.
  • Your receipt is in the language you were reading in. Receipts, notices, text messages and the disconnect letter are all in Spanish if that is how you started. An English-only receipt for a Spanish transaction is the most common failure of this kind and it is not acceptable.
  • You do not need an account to read anything public. Agendas, ordinances, the budget, job postings and notices stay open to everybody. And you can look up a balance with your account number and your ZIP code without creating anything at all — no email address is ever required.