Engagement & communications
311 / service requests
Potholes, water leaks, tall grass, dead street lights — reported from a phone with a photo, routed to a crew, closed with a date.
Demonstration screen
The data below is representative and invented. The screen is real HTML — it reads in a screen reader and on a phone, which is the point.
All typesOpenThis month
42
Open requests
3.1
Median days to close
94%
Closed within target
| Request | Type | Location | Crew | Status |
|---|---|---|---|---|
| SR-2026-0412 | Pothole | E 2nd St at N Britton Ave | Streets | Scheduled 9 Sep |
| SR-2026-0411 | Water leak | 1204 N Garza St | Utilities | Crew on site |
| SR-2026-0409 | Street light out | E Main St at S Pena | Streets | Awaiting AEP |
| SR-2026-0404 | Tall grass | 902 W 3rd St | Code | Notice sent |
| SR-2026-0398 | Sewer backup | 506 S Fronton St | Utilities | Closed 2 Sep |
A resident who reported one of these gets the same view of it that the crew has, with the date it is scheduled for.
- Family
- Engagement & communications
- Status
- Demonstration
- Replaces
- iWorq
- Languages
- English and Spanish, both written by a person
- Data
- Stay with the city. Exportable at any time.
How to do this today
Until the screen above exists, here is the counter-and-phone version, step by step.