Demonstration site. This is a working prototype built by Pragmatic Business Solutions to show what an accessible, bilingual city website looks like. It is not operated by the City of Rio Grande City. Go to the official city website Developed by Pragmatic Business Solutions, LLC (opens in a new tab), a Rio Grande City, TX custom software company.

Conditions are not available right now. Today's conditions

Staff dashboard

Public Works Supervisor

Opened at 6:15 in the yard, on a phone, before the tailgate meeting. If he cannot dispatch from this screen he will keep using the whiteboard.

Friday 5 September 2026, 6:15 a.m. · 96°F today, 20% rain after four · Sunday 70% rain

Needs attention this morning

  • Lift Station 3 — high level alarm at 4:12

    Third alarm in nine days. Pump 2 is down waiting on a seal kit; the bypass is running. Somebody needs to be there before the tailgate meeting.

    Dispatch a crewExpedite the seal kit

  • Water main break — 1204 N Garza St

    Leak crew on site since 5:40. 62 accounts out. Streets 2 is holding the pothole patch until the hole is backfilled.

    Open the work orderAssign a crew

  • Rain Sunday — the ditch on W 3rd needs clearing first

    WO-4796 has been open 24 days. Seventy per cent chance of rain Sunday, and that ditch is what floods W 3rd at S Cavazos.

    Assign Streets 1

The numbers

Every tile links to the list that produced it. A number nobody can drill into is a brochure.

  • Open work orders

    31

    Public Works and the shared crews · was 38 last Friday

    Watch

  • Past due more than 14 days

    6

    Oldest is 38 days — eight stop signs in the school zone, opened 29 July. Two of the six are waiting on somebody else.

    Action

  • Days to close, Public Works

    2.8

    Median · target is 4 · was 3.1 last month

    On target

  • Water main breaks this month

    2

    31 this fiscal year against 24 last year · 19 of them on the 1950s cast iron the north loop replaces

    On target

  • Overtime hours this pay period

    96.5

    Plus 142 in Public Utilities · the cap is 60 per department · three people are over 60 individually

    Action

  • Crew on the yard today

    14 of 17

    Leak crew is 2 of 3. Signs crew is 1 of 2.

    Watch

  • Units out of service

    5 of 21

    PW-07 is in the shop for the fourth time this year and is running $1.38 a mile

    Action

Today's board

Work orderJobLocationCrewDaysStatus
WO-4776Replace 8 stop signs, school zoneRinggold ElementarySigns38Past due — school started 12 Aug
WO-4788Four street lights outE Main at S PeñaSigns30Waiting on AEP — ticket 88-4412
WO-4796Clean the drainage ditchW 3rd St at S CavazosStreets 124Past due — rain Sunday
WO-4802Lift Station 3 — rebuild pump 2FM 755 at Los AlamosUtilities18Waiting on parts — alarmed 4:12 today
WO-4820Six-inch main repair1204 N Garza StLeak crew1In progress — on site 5:40
WO-4821Pothole patchE 2nd St at N Britton AveStreets 24Scheduled 9 Sep

Over the fiscal year

October to September, because that is the Texas fiscal year. September is five days of a month — it is drawn, but it never sets a trend.

Service requests received and closedSeptember is five days of a month, not a collapse. The dip in January is the freeze; the climb from February is when reporting moved online.
  • Received
  • Closed
0100200300400Received 268Closed 259OctReceived 241Closed 248NovReceived 196Closed 211DecReceived 331Closed 288JanReceived 262Closed 301FebReceived 289Closed 284MarReceived 301Closed 296AprReceived 318Closed 309MayReceived 344Closed 341JunReceived 361Closed 359JulReceived 352Closed 366AugReceived 61Closed 59Sep
Table view
MonthReceivedClosed
Oct268259
Nov241248
Dec196211
Jan331288
Feb262301
Mar289284
Apr301296
May318309
Jun344341
Jul361359
Aug352366
Sep6159
Overtime hours by departmentPublic Utilities is pacing 576 hours this month against 244 in August. Overtime is what a staffing shortage costs when nobody writes it down.
  • Police
  • Fire
  • Public Works
  • Public Utilities
  • Parks, library and admin
01,0002,0003,000Police 612Fire 388Public Works 214Public Utilities 168Parks, library and admin 138OctPolice 588Fire 402Public Works 196Public Utilities 154Parks, library and admin 126NovPolice 704Fire 466Public Works 241Public Utilities 189Parks, library and admin 125DecPolice 741Fire 512Public Works 388Public Utilities 412Parks, library and admin 148JanPolice 596Fire 394Public Works 232Public Utilities 201Parks, library and admin 135FebPolice 634Fire 371Public Works 218Public Utilities 176Parks, library and admin 159MarPolice 619Fire 358Public Works 226Public Utilities 182Parks, library and admin 171AprPolice 648Fire 382Public Works 248Public Utilities 194Parks, library and admin 184MayPolice 702Fire 424Public Works 291Public Utilities 221Parks, library and admin 204JunPolice 768Fire 471Public Works 336Public Utilities 256Parks, library and admin 222JulPolice 744Fire 462Public Works 318Public Utilities 244Parks, library and admin 214AugPolice 768Fire 492Public Works 444Public Utilities 576Parks, library and admin 222Sep
Table view
MonthPoliceFirePublic WorksPublic UtilitiesParks, library and admin
Oct612388214168138
Nov588402196154126
Dec704466241189125
Jan741512388412148
Feb596394232201135
Mar634371218176159
Apr619358226182171
May648382248194184
Jun702424291221204
Jul768471336256222
Aug744462318244214
Sep768492444576222
Days from application to permit issuedCalendar days, not business days — business days are how a permit office flatters itself. Every line bends in February, when applying and paying moved online.
  • Commercial building
  • Residential building
  • Fence, sign and other
  • Trades
010203040OctNovDecJanFebMarAprMayJunJulAugSepCommercial buildingResidential buildingFence, sign and otherTrades17.87.13.41.5calendar days
Table view
MonthCommercial buildingResidential buildingFence, sign and otherTrades
Oct24.512.45.83.1
Nov26.111.85.42.9
Dec28.313.66.13.4
Jan3115.27.34.2
Feb27.412.95.93.3
Mar25.811.45.22.8
Apr23.610.84.82.5
May21.99.64.42.2
Jun20.48.94.12
Jul19.18.23.91.8
Aug18.37.63.61.6
Sep17.87.13.41.5