Demonstration site. This is a working prototype built by Pragmatic Business Solutions to show what an accessible, bilingual city website looks like. It is not operated by the City of Rio Grande City. Go to the official city website Developed by Pragmatic Business Solutions, LLC (opens in a new tab), a Rio Grande City, TX custom software company.

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Staff dashboard

City Manager

Opened at 7:45 in the morning with coffee. A good day is a screen where nothing is red and it closes in eight seconds.

Friday 5 September 2026, 7:45 a.m. · Fiscal year 93.1% elapsed

Needs attention this morning

  • Lift Station 3 — high level alarm at 4:12 this morning

    Third alarm in nine days. Pump 2 has been down since 18 August waiting on a seal kit; the bypass is on site and running. A sanitary sewer overflow is reportable to the TCEQ within 24 hours and needs a notice in both languages.

    Dispatch a crewExpedite the seal kitDraft the TCEQ notice

  • Water main break — 1204 N Garza St, 6-inch cast iron

    Crew on site since 5:40. 62 accounts without water. The boil-water notice went out at 6:12 to 3,914 subscribers in both languages. Sample 1 is collected; sample 2 is due tomorrow, and the notice cannot be lifted until two consecutive clear results are back.

    Open the work orderSchedule sample 2Prepare the lift notice

  • TWDB draw-down — Pay Application No. 4 is due in the portal by 12 September

    $1,284,600, waiting six days on a signature. Unreimbursed grant-eligible spending stands at $899,000, the highest of the fiscal year. Miss the window and the money slips into the next fiscal year.

    Open the pay applicationApprove

  • Downtown project — the TDA quarterly report is due 30 September

    $610,000 drawn of $1,900,000, still in design, with the contract expiring 31 March 2027. At this rate the city leaves about $700,000 on the table.

    Open the projectStart the report

  • The fiscal year ends in 25 days and the commission meets once more

    The budget and the tax rate must be adopted before 30 September. The 15 September agenda has 14 items and three are missing backup.

    Open the 15 September agenda

The numbers

Every tile links to the list that produced it. A number nobody can drill into is a brochure.

  • Days of cash on hand

    148

    General Fund · policy floor is 90 days · was 141 last month

    On target

  • Revenue collected, year to date

    92.8%

    $17.08M of $18.40M · the year is 93.1% gone · the September sales tax posts on the 10th

    On target

  • Overtime against budget

    118.9%

    $487,300 of $410,000 · Public Utilities is pacing 576 hours against 244 in August

    Action

  • Water loss, year to date

    23.2%

    153.9 of 664.1 million gallons · this month 19.8% and falling · TWDB expects under 15%

    Watch

  • Water collected within 60 days

    96.2%

    Target is 96% · was 96.4% last month

    On target

  • Days to close a service request

    3.4

    Median · target is 5 · 42 open, 6 past due

    On target

  • Grant spending not yet reimbursed

    $899,000

    Four awards · the oldest draw request is 47 days old · TWDB Pay App 4 is due in the portal on 12 September

    Action

  • Records requests past deadline

    2

    Of 19 open · ten business days under the Public Information Act, and past it the city loses the right to withhold

    Action

Waiting on my signature

ItemDepartmentAmountWaitingDeadlineState
Pay Application 4 — wastewater plant expansionPublic Utilities$1,284,6006 days12 Sep — TWDB portalAction
Change Order 2 — north water loopPublic Utilities$84,30011 days15 Sep — commissionWatch
Engineering task order 3 — downtownPlanning$46,8003 days30 Sep — TDA quarterlyWatch
Surplus and replace PW-07, running $1.38 a milePublic Works$118,0009 daysFY27 budgetWatch
Golf cart lease renewal, 24 cartsParks & Recreation$38,400 / yr21 days30 Sep — leases expireAction

Over the fiscal year

October to September, because that is the Texas fiscal year. September is five days of a month — it is drawn, but it never sets a trend.

Service requests received and closedSeptember is five days of a month, not a collapse. The dip in January is the freeze; the climb from February is when reporting moved online.
  • Received
  • Closed
0100200300400Received 268Closed 259OctReceived 241Closed 248NovReceived 196Closed 211DecReceived 331Closed 288JanReceived 262Closed 301FebReceived 289Closed 284MarReceived 301Closed 296AprReceived 318Closed 309MayReceived 344Closed 341JunReceived 361Closed 359JulReceived 352Closed 366AugReceived 61Closed 59Sep
Table view
MonthReceivedClosed
Oct268259
Nov241248
Dec196211
Jan331288
Feb262301
Mar289284
Apr301296
May318309
Jun344341
Jul361359
Aug352366
Sep6159
Service requests closed within targetIts own chart rather than a second axis on the one above — two scales on one plot invent a relationship the numbers do not contain.
0255075100OctNovDecJanFebMarAprMayJunJulAugSepClosed on time95%percent on time
Table view
MonthClosed on time
Oct91%
Nov92%
Dec88%
Jan76%
Feb83%
Mar87%
Apr90%
May91%
Jun92%
Jul93%
Aug94%
Sep95%
Water produced and water billedThe gap between the two lines is water the city pumped, treated and never got paid for. Phase one of the north loop went into service in June.
  • Produced at the plant
  • Billed to customers
020406080OctNovDecJanFebMarAprMayJunJulAugSepProduced at the plantBilled to customers72.6 MG58.2 MGmillion gallons
Table view
MonthProduced at the plantBilled to customers
Oct58.9 MG45.7 MG
Nov51.2 MG39.5 MG
Dec48.6 MG36.9 MG
Jan47.9 MG35.1 MG
Feb46.4 MG34.4 MG
Mar53.1 MG40 MG
Apr58.7 MG44.7 MG
May64.9 MG49.9 MG
Jun71.2 MG55.3 MG
Jul76.8 MG60.2 MG
Aug74.3 MG58.8 MG
Sep72.6 MG58.2 MG
Water lossAbove 15% the Texas Water Development Board expects mitigation in the next conservation plan. The line has fallen every month since the freeze.
  • Water loss
  • TWDB threshold
0102030OctNovDecJanFebMarAprMayJunJulAugSepWater lossTWDB threshold19.8%15%percent of production
Table view
MonthWater lossTWDB threshold
Oct22.4%15%
Nov22.9%15%
Dec24.1%15%
Jan26.8%15%
Feb25.9%15%
Mar24.6%15%
Apr23.8%15%
May23.1%15%
Jun22.4%15%
Jul21.6%15%
Aug20.9%15%
Sep19.8%15%
Where the city's money came fromThousands of dollars collected. The September sales-tax allocation posts on the 10th, so the tallest recurring block is simply not there yet.
  • Property tax
  • Water and sewer
  • Sales tax
  • Court, permits and other
$0$1,000$2,000$3,000$4,000Property tax 210Water and sewer 401Sales tax 318Court, permits and other 237OctProperty tax 640Water and sewer 372Sales tax 302Court, permits and other 221NovProperty tax 1,880Water and sewer 358Sales tax 341Court, permits and other 257DecProperty tax 2,410Water and sewer 349Sales tax 386Court, permits and other 249JanProperty tax 520Water and sewer 344Sales tax 331Court, permits and other 255FebProperty tax 180Water and sewer 371Sales tax 318Court, permits and other 291MarProperty tax 96Water and sewer 396Sales tax 344Court, permits and other 257AprProperty tax 74Water and sewer 419Sales tax 336Court, permits and other 240MayProperty tax 58Water and sewer 446Sales tax 329Court, permits and other 231JunProperty tax 52Water and sewer 471Sales tax 341Court, permits and other 219JulProperty tax 44Water and sewer 464Sales tax 352Court, permits and other 241AugProperty tax 6Water and sewer 78Sales tax 0Court, permits and other 40Sep
Table view
MonthProperty taxWater and sewerSales taxCourt, permits and other
Oct210401318237
Nov640372302221
Dec1,880358341257
Jan2,410349386249
Feb520344331255
Mar180371318291
Apr96396344257
May74419336240
Jun58446329231
Jul52471341219
Aug44464352241
Sep678040
Overtime hours by departmentPublic Utilities is pacing 576 hours this month against 244 in August. Overtime is what a staffing shortage costs when nobody writes it down.
  • Police
  • Fire
  • Public Works
  • Public Utilities
  • Parks, library and admin
01,0002,0003,000Police 612Fire 388Public Works 214Public Utilities 168Parks, library and admin 138OctPolice 588Fire 402Public Works 196Public Utilities 154Parks, library and admin 126NovPolice 704Fire 466Public Works 241Public Utilities 189Parks, library and admin 125DecPolice 741Fire 512Public Works 388Public Utilities 412Parks, library and admin 148JanPolice 596Fire 394Public Works 232Public Utilities 201Parks, library and admin 135FebPolice 634Fire 371Public Works 218Public Utilities 176Parks, library and admin 159MarPolice 619Fire 358Public Works 226Public Utilities 182Parks, library and admin 171AprPolice 648Fire 382Public Works 248Public Utilities 194Parks, library and admin 184MayPolice 702Fire 424Public Works 291Public Utilities 221Parks, library and admin 204JunPolice 768Fire 471Public Works 336Public Utilities 256Parks, library and admin 222JulPolice 744Fire 462Public Works 318Public Utilities 244Parks, library and admin 214AugPolice 768Fire 492Public Works 444Public Utilities 576Parks, library and admin 222Sep
Table view
MonthPoliceFirePublic WorksPublic UtilitiesParks, library and admin
Oct612388214168138
Nov588402196154126
Dec704466241189125
Jan741512388412148
Feb596394232201135
Mar634371218176159
Apr619358226182171
May648382248194184
Jun702424291221204
Jul768471336256222
Aug744462318244214
Sep768492444576222
Grant money spent and reimbursedThousands of dollars. The city fronts the cash and claims it back — the gap between the two bars is the city's own money floating somebody else's project.
  • Spent
  • Reimbursed
$0$250$500$750$1,000Spent 412Reimbursed 0OctSpent 388Reimbursed 396NovSpent 604Reimbursed 401DecSpent 341Reimbursed 588JanSpent 588Reimbursed 302FebSpent 712Reimbursed 610MarSpent 668Reimbursed 688AprSpent 741Reimbursed 702MaySpent 802Reimbursed 744JunSpent 694Reimbursed 812JulSpent 618Reimbursed 640AugSpent 96Reimbursed 0Sep
Table view
MonthSpentReimbursed
Oct4120
Nov388396
Dec604401
Jan341588
Feb588302
Mar712610
Apr668688
May741702
Jun802744
Jul694812
Aug618640
Sep960
Grant spending still waiting on reimbursementThousands of dollars, cumulative. The policy ceiling is $600,000; the balance has been above it since February.
  • Unreimbursed
  • Policy ceiling
$0$250$500$750$1,000OctNovDecJanFebMarAprMayJunJulAugSepUnreimbursedPolicy ceiling899600$ thousands
Table view
MonthUnreimbursedPolicy ceiling
Oct530600
Nov522600
Dec725600
Jan478600
Feb764600
Mar866600
Apr846600
May885600
Jun943600
Jul825600
Aug803600
Sep899600