Demonstration site. This is a working prototype built by Pragmatic Business Solutions to show what an accessible, bilingual city website looks like. It is not operated by the City of Rio Grande City. Go to the official city website Developed by Pragmatic Business Solutions, LLC (opens in a new tab), a Rio Grande City, TX custom software company.

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Rio Grande City Texas · Founded 1848
ENEspañol: ES

Staff dashboard

Utility billing — the counter

Opened when the window unlocks at eight and left open on the second monitor all day. This is a today screen; the twelve-month trends live below the fold.

Friday 5 September 2026, 8:02 a.m. · the cycle closes Tuesday at five

Needs attention this morning

  • Boil-water notice on the north side — 62 households will call today

    The break at 1204 N Garza went out at 6:12 this morning in both languages. Sample 2 is due tomorrow and the notice cannot be lifted until two clear results are back. The answer at the window is: keep boiling until the city says otherwise, and we will send you a text the moment it lifts.

    See who is affectedPrint the notice in Spanish

  • Eight high-use accounts have been flagged three days with no call

    The cycle closes Tuesday. After that they are bills, and the conversation happens at the window instead of on the phone.

    Open the call list

The numbers

Every tile links to the list that produced it. A number nobody can drill into is a brochure.

  • Taken at the window today

    $8,417

    96 transactions · the till opened at 8:02 · $6,980 at this hour yesterday

    Waiting on someone else

  • Bills issued this cycle

    6,187

    Of 6,214 accounts · three days to close the cycle

    On target

  • Bills held for exception

    27

    Nine with no read, six read zero, eight using far more than usual, two estimated three cycles running, two waiting on a final read

    Watch

  • High-use accounts to call before billing

    8

    A call before the bill is a leak check. A call after the bill is a $600 argument at the window. The oldest flag is three days old.

    Action

  • On tomorrow's shut-off list

    43

    $19,880 · notices went out 26 August in both languages · six removed since eight this morning because they paid or made an arrangement

    Watch

  • Accounts past due

    812

    $264,000, of which $111,000 is over ninety days · 13.1% of accounts

    Watch

  • Paid without coming to the window

    62%

    41% online, 15% by phone, 6% bank bill-pay · was 34% in October · about 41 fewer people in line every day

    On target

Bills held — clear these before the cycle closes Tuesday at five

AccountService addressRouteWhy it is heldThis readWhat to do
ACCT-88190506 S Fronton StR-04Using far more than usual12,900 gal · +213%Call before billing — possible leak
ACCT-87744902 W 3rd StR-02Read came back zero0 galCheck if the house is empty or the meter stopped
ACCT-863313410 Loma BlancaR-11No read — the meter box is buried—Work order to raise the box
ACCT-852201508 N Britton AveR-06Estimated three cycles runningestimated 5,200 galSomebody has to get an actual read
ACCT-8901477 E Main StC-01Final read pending — sold 29 August—Close the account and bill it
ACCT-90117210 S Garcia StR-09New account, no history1,140 galConfirm the $150 deposit posted

Over the fiscal year

October to September, because that is the Texas fiscal year. September is five days of a month — it is drawn, but it never sets a trend.

What people owe the water utilityThousands of dollars at month end. The over-90 block is the only bucket that costs the city real money, and it has fallen every month since payment arrangements were offered in both languages.
  • Current
  • 31 to 60 days
  • 61 to 90 days
  • Over 90 days
$0$200$400$600$800Current 37231 to 60 days 8461 to 90 days 38Over 90 days 96OctCurrent 35831 to 60 days 9161 to 90 days 41Over 90 days 102NovCurrent 34431 to 60 days 9661 to 90 days 46Over 90 days 108DecCurrent 34131 to 60 days 11861 to 90 days 62Over 90 days 131JanCurrent 33631 to 60 days 10461 to 90 days 54Over 90 days 142FebCurrent 36131 to 60 days 9661 to 90 days 48Over 90 days 138MarCurrent 38431 to 60 days 9161 to 90 days 44Over 90 days 132AprCurrent 40731 to 60 days 8861 to 90 days 41Over 90 days 126MayCurrent 43131 to 60 days 9461 to 90 days 43Over 90 days 121JunCurrent 45831 to 60 days 10261 to 90 days 47Over 90 days 118JulCurrent 45231 to 60 days 10861 to 90 days 51Over 90 days 114AugCurrent 44131 to 60 days 10461 to 90 days 49Over 90 days 111Sep
Table view
MonthCurrent31 to 60 days61 to 90 daysOver 90 days
Oct372843896
Nov3589141102
Dec3449646108
Jan34111862131
Feb33610454142
Mar3619648138
Apr3849144132
May4078841126
Jun4319443121
Jul45810247118
Aug45210851114
Sep44110449111
How people paid the cityShare of payment transactions. Twenty-nine per cent at the window is still about 1,800 payments a month, and it is disproportionately older residents and people without a card. Do not close the window.
  • Counter at City Hall
  • Online
  • Phone
  • Mail and drop box
  • Bank bill-pay
0255075100Counter at City Hall 52%Online 18%Phone 9%Mail and drop box 14%Bank bill-pay 7%OctCounter at City Hall 50%Online 20%Phone 10%Mail and drop box 13%Bank bill-pay 7%NovCounter at City Hall 47%Online 23%Phone 11%Mail and drop box 13%Bank bill-pay 6%DecCounter at City Hall 45%Online 25%Phone 12%Mail and drop box 12%Bank bill-pay 6%JanCounter at City Hall 42%Online 28%Phone 12%Mail and drop box 12%Bank bill-pay 6%FebCounter at City Hall 39%Online 31%Phone 13%Mail and drop box 11%Bank bill-pay 6%MarCounter at City Hall 37%Online 33%Phone 13%Mail and drop box 11%Bank bill-pay 6%AprCounter at City Hall 35%Online 35%Phone 14%Mail and drop box 10%Bank bill-pay 6%MayCounter at City Hall 34%Online 36%Phone 14%Mail and drop box 10%Bank bill-pay 6%JunCounter at City Hall 32%Online 38%Phone 15%Mail and drop box 9%Bank bill-pay 6%JulCounter at City Hall 31%Online 39%Phone 15%Mail and drop box 9%Bank bill-pay 6%AugCounter at City Hall 29%Online 41%Phone 15%Mail and drop box 9%Bank bill-pay 6%Sep
Table view
MonthCounter at City HallOnlinePhoneMail and drop boxBank bill-pay
Oct52%18%9%14%7%
Nov50%20%10%13%7%
Dec47%23%11%13%6%
Jan45%25%12%12%6%
Feb42%28%12%12%6%
Mar39%31%13%11%6%
Apr37%33%13%11%6%
May35%35%14%10%6%
Jun34%36%14%10%6%
Jul32%38%15%9%6%
Aug31%39%15%9%6%
Sep29%41%15%9%6%

The other views