Terms of Service

Last updated: 23 August 2026

These Terms of Service (the “Terms”) are a binding agreement between you and Pragmatic Business Solutions, a business located in Rio Grande City, Texas (“Qué Hay,” “we,” “us,” or “our”), governing your access to and use of the Qué Hay RGV website at quehayrgv.com, our mobile applications, and any related services (together, the “Service”).

Please read Section 13 (Disclaimers), Section 14 (Limitation of Liability), and Section 16 (Dispute Resolution and Arbitration) carefully. They limit our liability to you and require most disputes to be resolved by individual arbitration rather than in court, and they include a waiver of class actions.

1. Acceptance of these Terms

By accessing or using the Service, creating an account, submitting an event, or joining a waitlist, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization — a church, a school, a business, a municipality, an RV park — you represent that you are authorized to bind that organization, and “you” refers to both you and that organization.

2. Eligibility

You must be at least 13 years old to use the Service. You must be at least 18 years old, and of legal age to form a binding contract, to create an organizer or vendor account, to purchase any paid plan, or to consent to receive text messages. If you are between 13 and 18, you may browse and save events only with the involvement of a parent or guardian.

3. What the Service is — and what it is not

Qué Hay is an events discovery platform. We aggregate, organize, translate and display information about events in the Rio Grande Valley that is submitted by organizers, gathered from public sources, or extracted from flyers provided to us.

We are not the organizer, promoter, host, or sponsor of the events listed, unless a listing expressly says so.
We do not sell tickets, process admission payments, or hold funds on behalf of any organizer.
We are not a party to any transaction between you and an event organizer, venue, or service vendor found through the Service.
We do not guarantee that any event will take place, will take place as described, or will be of any particular quality.

During the pre-launch period, portions of the Service are informational only and no event listings are published. Nothing on the Service should be read as a representation that a feature is currently available unless it is in fact available to you.

4. Event information and accuracy

We take reasonable steps to keep event information correct. Uncertain information is reviewed by a person before publication, and we do not resolve an ambiguous date by guessing. Every listing carries the date it was last updated.

EVENTS CHANGE, GET POSTPONED, AND GET CANCELLED, OFTEN WITH NO NOTICE TO US. YOU ARE RESPONSIBLE FOR CONFIRMING DETAILS DIRECTLY WITH THE ORGANIZER OR VENUE BEFORE TRAVELING TO AN EVENT, PARTICULARLY IF YOU WILL TRAVEL A SIGNIFICANT DISTANCE OR INCUR EXPENSE. WE ARE NOT LIABLE FOR ANY COST, LOSS OR DISAPPOINTMENT ARISING FROM AN EVENT THAT IS CANCELLED, RESCHEDULED, RELOCATED, SOLD OUT, OR DIFFERENT FROM ITS DESCRIPTION.

5. Your account

You are responsible for the accuracy of the information you give us, for keeping your credentials confidential, and for all activity that occurs under your account. Tell us promptly at [email protected] if you believe your account has been accessed without your permission.

We may suspend or close an account that we reasonably believe has been used to violate these Terms, to submit false information, or to harm another user.

6. Content you submit

6.1 You keep ownership

You retain all rights you already hold in the flyers, images, text, event details and other material you submit (“Your Content”). We claim no ownership of it.

6.2 The license you give us

So that we can operate the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt, translate, reformat, resize, excerpt, publish, publicly display and distribute Your Content, solely for the purposes of operating, promoting and improving the Service and the events it lists. This includes displaying Your Content in both English and Spanish, in digests, in printed weekly sheets for partner venues, and in share cards on third-party platforms such as WhatsApp.

This licence ends when you delete Your Content, except that we may retain server backup copies for a commercially reasonable period, and except for copies already shared, printed or distributed by others before deletion.

6.3 What you promise about Your Content

You own Your Content or have all rights and permissions necessary to grant the licence above.
Your Content does not infringe any copyright, trademark, right of publicity, privacy right, or other right of any person.
Your Content is not unlawful, defamatory, harassing, deceptive, or otherwise in breach of our Acceptable Use Policy.
Any event you submit is a real event that you are authorized to publicize.

Flyers commonly contain photographs, fonts, logos and artwork owned by third parties. Submitting a flyer is your representation that you have the right to have it displayed. If you do not, do not submit it.

6.4 Feedback

If you send us suggestions or ideas about the Service, you grant us an unrestricted, perpetual, royalty-free right to use them without obligation or compensation to you.

7. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy, which forms part of these Terms. In summary, you may not use the Service to post events that do not exist, to attack or harass any person, to impersonate anyone, to scrape or bulk-copy our database without written permission, to circumvent technical limits, or to introduce malicious code.

8. Our content and marks

The Service itself — its software, design, text, compilation of listings, data, and the “Qué Hay” and “Qué Hay RGV” names and logos — is owned by us or our licensors and is protected by intellectual property law. We grant you a limited, revocable, non-transferable licence to use the Service for its intended personal or business purpose. You may not copy, modify, reverse engineer, resell, or create derivative works from the Service except as permitted by law.

Our compilation and arrangement of event data is our property, even where individual facts are not. Systematic extraction of that compilation is prohibited.

9. Plans, billing and the free tier

9.1 Free forever, for posting

Posting events is free and will remain free. Accounts for parishes, houses of worship, schools, and registered nonprofits receive full features at no charge. Paid plans, when offered, cover optional additions such as analytics, promoted placement, directory listings and lead delivery — never the ability to post.

9.2 Paid plans

Paid plans are billed in advance on a recurring monthly or annual basis through our payment processor. By subscribing you authorize us to charge your payment method on each renewal until you cancel.

Subscriptions renew automatically at the then-current price unless cancelled before the renewal date.
You may cancel at any time from your account; cancellation takes effect at the end of the current paid period.
Except where required by law, fees already paid are non-refundable, and we do not provide refunds or credits for partial periods, unused features, or periods in which you did not use the Service.
We may change prices with at least 30 days' notice, effective at your next renewal.
You are responsible for any applicable taxes.
If a payment fails, we may retry it, and we may suspend paid features until payment succeeds.

9.3 Promotional placement

Boosted, featured and sponsored placements are advertising. Inventory is capped, placement is labelled as paid, and buying placement does not alter organic ranking in search or feeds.

10. Third parties

The Service links to and interoperates with third-party services — mapping, weather, border wait times, messaging carriers, payment processing, ticketing sites operated by organizers, and social platforms. We do not control those services, we are not responsible for their content or availability, and your use of them is governed by their terms.

Information such as weather forecasts and international bridge wait times is supplied by third parties, is provided for convenience only, and must not be relied on where accuracy matters.

11. Privacy and messaging

Our handling of personal information is described in our Privacy Policy. Text messaging is optional, requires your express consent, and is described in our SMS Terms. We do not sell or share your mobile number or your SMS consent with any third party for their own marketing.

12. Termination

You may stop using the Service at any time and may request deletion of your account. We may suspend or terminate your access, with or without notice, if you breach these Terms, if we are required to by law, or if we discontinue the Service. Sections that by their nature should survive termination — including Sections 6.2, 8, 13, 14, 15, 16 and 17 — survive.

13. Disclaimers

THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; THAT EVENT INFORMATION IS ACCURATE, COMPLETE OR CURRENT; THAT ANY EVENT WILL OCCUR AS LISTED; OR THAT ANY ORGANIZER, VENUE OR VENDOR LISTED IS QUALIFIED, LICENSED, INSURED OR SUITABLE FOR YOUR PURPOSE.

YOU ATTEND EVENTS AND ENGAGE VENDORS AT YOUR OWN RISK.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER QUÉ HAY NOR ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING HERE LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR ANY LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

15. Indemnification

You agree to defend, indemnify and hold harmless Qué Hay and its owners, officers, employees and contractors from any claim, demand, loss, liability, damage, cost or expense, including reasonable attorneys' fees, arising from or related to: your use of the Service; Your Content; your breach of these Terms or of any law; your violation of any third party's rights; or any event you organize, promote or list through the Service.

16. Dispute resolution and arbitration

16.1 Talk to us first

Before starting any formal proceeding, you agree to contact us at [email protected] with a written description of the dispute and to attempt in good faith to resolve it informally for at least 30 days.

16.2 Binding individual arbitration

If we cannot resolve the dispute informally, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in Starr County, Texas, or conducted remotely at your election. The Federal Arbitration Act governs this section.

16.3 Class action waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. IF THIS WAIVER IS FOUND UNENFORCEABLE, THE ENTIRETY OF SECTION 16.2 IS NULL AND VOID.

16.4 Exceptions and opt-out

Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property. You may opt out of arbitration by sending written notice to [email protected] within 30 days of first accepting these Terms; opting out does not affect any other part of these Terms.

17. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. For any matter not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state or federal courts located in Starr County, Texas.

18. Changes to these Terms

We may update these Terms. If a change is material, we will post the updated Terms with a new effective date and, where we hold your contact details, notify you before it takes effect. Continued use after the effective date means you accept the change. If you do not accept, stop using the Service.

19. General

These Terms, together with the Privacy Policy, Acceptable Use Policy, SMS Terms and Copyright Policy, are the entire agreement between us on this subject.
If any provision is held unenforceable, the rest remains in effect.
Our failure to enforce a provision is not a waiver of it.
You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets.
Nothing in these Terms creates a partnership, joint venture, employment or agency relationship.
We are not liable for any failure or delay caused by events beyond our reasonable control.

20. Contact

Pragmatic Business Solutions · Rio Grande City, Texas
General: [email protected]
Legal notices: [email protected]
Copyright: [email protected]
Privacy: [email protected]